Operations & Optimization Super Users as Strategic Assets Many healthcare organizations rely on super users during implementations but overlook their long-term value. Discover how a structured super user program strengthens support, improves adoption, builds organizational capability, and creates a pipeline for future health IT talent.
Operations & Optimization Why Consent for Data Exchange Gets Complicated Consent for data exchange is often treated as a legal or privacy decision, but those decisions also need to be supported through clinical workflows, system configuration, patient communication, and ongoing oversight.
Operations & Optimization Bringing HIM into Digital Health Projects Earlier Digital systems have changed how health records are created, retained, and interpreted. Bringing HIM into projects earlier helps organizations define record boundaries, support disclosure decisions, and maintain clarity as systems evolve.
Operations & Optimization When Downtime Stops Being Routine Most healthcare downtime procedures are designed for short outages. Extended disruptions create very different operational challenges involving staffing, communication, documentation, education, and patient care.
Operations & Optimization Privacy by Design in Health IT Privacy in health IT is often treated as a compliance requirement. Privacy by Design shifts the focus toward building systems, workflows, and decisions that reduce unnecessary exposure from the beginning.
Operations & Optimization Increasing Visibility Improves Collaboration In health IT, teams often approach the same work from different perspectives. Increasing visibility into how workflows and decisions connect helps reduce assumptions and improve collaboration across roles.
Project Management Aligning Cost and Value in Health IT Projects Health IT business cases bring together clinical, operational, and technical perspectives. Cost is often easier to define than value, which makes ROI harder to quantify and explain over time.
Operations & Optimization Using SBAR to Improve IT and Clinical Communication Miscommunication between IT and clinical teams often leads to delays and frustration. Using a familiar framework like SBAR can bring structure to these conversations, helping both sides share the right information and resolve issues more efficiently.
Operations & Optimization Allergy Configuration Requires Governance Allergy data is more than clinical history. In the EHR, it drives alerts and automated safeguards. When governance is unclear, subtle data issues can quietly alter how the system protects patients.
Operations & Optimization What AI is Teaching Me About Leadership and Delegation Delegation is one of the hardest skills to master in health IT leadership. What surprised me is how much AI is helping me improve. In this article, I share four lessons AI is teaching me about clarity, context, and communication — and how they translate directly to better project outcomes.
Operations & Optimization Why IT Governance is Important The collection of rules, guiding principles, processes, roles, and responsibilities that are put in place to support an organization's IT efforts should encompass strategy, business value, risk management, resources, and performance.
Operations & Optimization What is a Digital Front Door? The term digital front door is something that we are starting to see more and more in the healthcare space. So what it is? ... It's the landing page or the “lobby space” that an individual will go to for a health system or health organization.
Operations & Optimization The Future of Telehealth As COVID-19 lock downs ease up, some are starting to see a decrease in the use of Telehealth. Is now the time to focus on optimizing these services?
Operations & Optimization Communicating with the IT Help Desk Why do we all dislike calling the IT help desk so much? Here are 5 principles that can make life a bit easier when reaching out for help.
Operations & Optimization Leveraging Technology to Improve Healthcare Efficiency Healthcare technology has brought along high hopes for more patient-centric workflows; process efficiencies; and improved job satisfaction for staff. So why does it seem that instead of more time focused on patient care we are spending more and more time with a computer screen?
Change Management How to Evaluate a Workaround (Part 2 of 2) A closer look into technology workarounds in healthcare. This post focuses on some key questions when evaluating workaround to determine if its a positive or negative.
Change Management Workarounds in Healthcare Technology (Part 1 of 2) A closer look into technology workarounds in healthcare. This post focuses on some of the key reasons end users develop workarounds as well as some of the unanticipated impacts that should be considered.
Operations & Optimization How to Present a New Idea so People will Listen Why does it sometimes feel like the best ideas get stuck in the process and never find their way up to the people who can make them happen?
Operations & Optimization How to Incorporate IT Applications into a Culture of Continuous Learning Would you be willing to invest a few minutes of time to learn something new to save 6 seconds for each patient you see? Here are 4 ideas to incorporate continuous IT learning into your organization.
Operations & Optimization Don't Let IT Projects Catch You Off Guard How do we stop IT projects from sneaking up on us? Are there processes that can be put in place to help manage the requests?
